Terms and Conditions

Please read these Terms carefully before opening an account or placing a bet. By registering, depositing or using the Website, you enter into a binding agreement with the Operator.

Last updated 22 October 2026

1. The Operator and these Terms

These Terms and Conditions (the “Terms”) govern access to and use of the website https://aurum-casino.com and any related applications, cashier, live tables, promotions and customer services (together, the “Website”).

The Website is operated by AURUM (“Operator”, “we”, “us”, “our”). References to “you” and “player” mean the individual who registers an account or otherwise uses the Website.

These Terms, together with our Responsible Gaming policy, any promotion-specific rules published on the Website, and any instructions shown at the cashier or in a game, form the entire agreement between you and the Operator. If there is a conflict, a promotion’s published rules apply to that promotion only; these Terms prevail in all other respects.

We may amend these Terms from time to time. The version published on the Website on the date you transact is the version that applies to that transaction. Material changes will be indicated by updating the “Last updated” date. Continued use of the Website after a change constitutes acceptance of the revised Terms.

2. Eligibility

You must be at least eighteen (18) years of age, or the legal age for gambling in your place of residence if that age is higher. It is your responsibility to know and comply with the laws that apply to you.

You may not open or use an account if you are located in a jurisdiction where online gambling is prohibited, or if you have been self-excluded, excluded by us, or otherwise barred from gambling.

By registering you represent and warrant that: (a) the information you provide is true, complete and current; (b) you are acting on your own behalf and not for a third party; (c) you are not a politically exposed person using funds of unlawful origin; and (d) you will not use the Website for any unlawful purpose, including money laundering or terrorist financing.

We may request proof of identity, age, address, payment method and source of funds at any time. Until satisfactory documents are received, we may restrict deposits, withdrawals, bonuses or play.

3. Account registration

You may hold only one account. Duplicate, multi-account or third-party accounts may be closed. Balances on closed duplicate accounts may be voided where we reasonably believe the accounts were opened to abuse promotions, evade limits or conceal identity.

You must provide a valid email address, mobile telephone number, country of residence and a password that you keep confidential. You are responsible for all activity under your account. Notify support immediately if you suspect unauthorised access.

A promotional or affiliate code may be entered at registration. Codes are applied only if valid at the time of registration and subject to the relevant promotion or partner agreement. We are not obliged to honour a code entered after the account has been created, or a code that has expired or been withdrawn.

We may refuse a registration, or suspend or close an account, without giving reasons where we have a legitimate interest in doing so, including fraud prevention, responsible-gaming concerns, or a breach of these Terms.

4. Your wallet

Funds shown in your account constitute a claim against the Operator for the available cash balance, subject to these Terms, pending payments, bonus wagering requirements and any hold we are entitled to place.

The Website displays balances in the currency selected at registration or in the cashier. Currency conversion, if offered, is at a rate we determine and may include a spread. You bear any shortfall arising from conversion.

You must not treat the account as a bank account. You may not assign, pledge or transfer your account or any balance except by a withdrawal we approve to a payment method in your name.

5. Deposits

Deposits are made through the cashier using a method we make available (including card, e-wallet or cryptocurrency). Availability of a method does not constitute a promise that a particular payment will be accepted.

A deposit is credited to your cash balance only when we receive confirmation that the payment has been captured or completed by the payment provider. Pending, cancelled, expired or failed payments do not increase your balance.

Minimum and maximum deposit amounts, and any daily, weekly or monthly limits, are shown in the cashier or in your Account. You may set a daily deposit limit in Account. A lower limit takes effect immediately. An increase takes effect on the following calendar day.

You may only deposit with a payment method that you are authorised to use. We may reverse a credit, void bets placed with those funds, and recover any winnings where a deposit is charged back, reversed, or later determined to be unauthorised or fraudulent.

We do not accept deposits from third parties. If we reasonably believe funds originated from another person, we may freeze the account and return funds only to the originating method, less any costs, where the law allows.

6. Withdrawals

You may request a withdrawal of available cash from the cashier, subject to identity checks, payment-method rules, bonus wagering, pending bets and any minimum withdrawal amount published in the cashier.

Withdrawals are paid, where practicable, to the same method used to deposit. We may require you to withdraw by another method if the original method cannot receive a payout.

We aim to process withdrawal requests promptly. Processing times depend on the payment method and on completion of any verification we require. We may delay a payout while we complete those checks.

We may refuse or reverse a withdrawal, and reopen the corresponding bets, where we have reasonable grounds to suspect breach of these Terms, bonus abuse, irregular play, or a payment that has not cleared.

7. Bonuses and promotions

The welcome offer is 200% of each qualifying deposit, up to a combined bonus of USD 2,000, plus 200 free spins allocated across your first three captured deposits. Qualifying deposits are the first three completed deposits on the account after registration. The bonus is credited automatically when the deposit is captured.

Monday cashback of 15% may be claimed from the Offers page, once in any seven-day period, on captured deposits in the preceding seven days, up to the maximum shown when you claim. Cashback is paid to cash and has no wagering requirement unless a specific offer states otherwise.

Entry to a published slot race or similar contest is subject to the rules displayed with that offer. Prizes are awarded only to accounts in good standing that have complied with these Terms.

Unless an offer states otherwise, bonus funds are subject to a twenty times (20×) wagering requirement on the bonus amount before they convert to cash or may be withdrawn. Bets that are void, cancelled or placed in breach of these Terms do not count toward wagering.

We may withhold, cancel or reclaim a bonus and any winnings derived from it where we reasonably believe the bonus was obtained or used in breach of these Terms, including through multiple accounts, bonus hunting, delayed cash-out patterns, or use of a prohibited strategy or tool.

We may modify, suspend or withdraw a promotion at any time. Changes do not affect bonuses already validly credited except where we are entitled to cancel them under this clause.

8. Games, bets and results

Games are offered for entertainment and betting on the Website. The rules, paytables, return-to-player figures and maximum bets displayed in the game or lobby form part of these Terms.

A bet is accepted when it is recorded on our systems and the stake has been deducted from your available balance. We may decline a bet that exceeds your balance, a table limit, or a responsible-gaming restriction.

The result recorded on our server is final. A display error, connection drop or interrupted animation does not change a settled bet. If a game fails to complete for a technical reason on our side, we will void the affected bet and return the stake.

Malfunction voids all pays and plays. If a game, jackpot or cashier malfunctions, we may void the affected bets, reverse incorrect credits and restore accounts to the position they would have been in but for the malfunction.

Live tables, dealer names, viewer counts and similar lobby information are provided for atmosphere and may be simulated or delayed. They do not give you any additional contractual right.

Names of third-party studios on game tiles are used to describe game style. They do not mean that a named studio operates or guarantees that title on this Website.

9. Prohibited conduct

You must not: use software, bots or other tools to gain an unfair advantage; collude with other players or dealers; exploit a bug, delay or pricing error; use a stolen, synthetic or third-party payment method; abuse bonuses or welcome offers; harass staff or other players; or attempt to access another person’s account or our systems.

We may void bets, confiscate balances (including winnings), close the account and report the matter to payment providers or competent authorities where we reasonably believe prohibited conduct has occurred.

10. Responsible gaming

Gambling can be addictive. You should only play with money you can afford to lose and for entertainment. Tools available in Account include daily deposit limits and self-exclusion for 24 hours, 7 days, 30 days, or permanent closure.

While a break or self-exclusion is in force, you must not attempt to open a new account. We will refuse login, deposits and play on the excluded account for the selected period. Permanent closure cannot be reversed by you.

Independent help is available from BeGambleAware (https://www.begambleaware.org) and GamCare (https://www.gamcare.org.uk). Those organisations are not affiliated with the Operator.

Further detail is set out on the Responsible Gaming page, which forms part of these Terms.

11. Suspension, closure and set-off

We may suspend or close your account, restrict products, or place a hold on funds pending investigation, if we believe you have breached these Terms, if we are required to do so by a payment provider or authority, or if we have a responsible-gaming concern.

On closure of an account in good standing we will, subject to verification and these Terms, return the available cash balance to a payment method in your name. Bonus balances and unfulfilled wagering lapse on closure unless the law requires otherwise.

We may set off any amount you owe us (including chargebacks, bonus clawbacks and costs of recovery) against any balance or future withdrawal.

12. Intellectual property

The Website, including its design, logos, text, graphics, software and game presentations, is owned by or licensed to the Operator. You receive a limited, revocable, non-transferable licence to use the Website for personal, non-commercial play in accordance with these Terms.

You must not copy, scrape, reverse engineer, frame or commercially exploit any part of the Website except as allowed by mandatory law.

13. Privacy

We collect and process personal data (including email, telephone number, country, payment records, device and play history) to operate your account, meet legal and payment-provider obligations, prevent fraud and communicate with you about the account.

We may share data with payment providers, affiliates you arrived through, service providers who host or support the Website, and authorities where required by law. By using the Website you consent to this processing.

You may request access to, or correction of, the personal data we hold by contacting support. We will respond within a reasonable time.

14. Liability

The Website is provided as available. We do not warrant uninterrupted, error-free or virus-free operation. Access may be suspended for maintenance or security.

To the fullest extent permitted by law, we are not liable for loss of profit, loss of chance, loss of data, or any indirect or consequential loss, or for loss caused by your device, your internet connection, a third-party payment service, or a force-majeure event.

Our aggregate liability to you arising out of or in connection with the Website is limited to the greater of (a) the amount of your completed deposits in the three months preceding the claim, less withdrawals and bonuses in that period, and (b) USD 200.

Nothing in these Terms excludes liability for death or personal injury caused by our negligence, or for fraud, or any liability that cannot be excluded under applicable law.

15. Complaints

If you have a complaint, contact support through live chat on the Website or by writing to support@aurum-casino.com, stating your account email and a clear description of the issue.

We will acknowledge a written complaint and aim to resolve it within a reasonable period. Our decision on a complaint about a bet, bonus or payment, after we have reviewed the server records, is final subject to any right you have under applicable law.

16. Governing law

These Terms and any dispute or claim arising out of or in connection with them or the Website are governed by the laws of England and Wales, without regard to conflict-of-law rules.

The courts of England and Wales have exclusive jurisdiction, except that we may bring proceedings in the courts of your country of residence to recover a debt or enforce a judgment.

If a provision of these Terms is held unenforceable, the remaining provisions continue in full force. Our failure to enforce a right is not a waiver of that right.

17. Contact

Operator: AURUM. Website: https://aurum-casino.com. Player support: live chat on the Website or support@aurum-casino.com. Affiliate enquiries: https://aurum-casino.com/integration.